Term and Conditions

Last Updated: [Insert Date]

1. About Swim Pro Shop

Swim Pro Shop is a premier online retailer specializing in high-quality performance swimwear and training equipment for competitive swimmers and aquatic enthusiasts. Our products are designed to enhance your swimming experience, from professional competition to training.

2. Website Use

2.1 Eligibility

To purchase from Swim Pro Shop, you must:

• Be at least 18 years old or have parental consent
• Have legal capacity to enter into binding contracts
• Reside in a region we service (excluding certain Asian regions and remote areas)

2.2 User Responsibilities

When using our website, you agree to:

• Provide accurate and current information
• Not use our site for any unlawful purpose
• Not attempt to gain unauthorized access to our systems
• Not interfere with other users’ experience

3. Products and Services

3.1 Product Descriptions

We take pride in offering:

• High-performance swimwear for all ages and genders (Adult, Boys, Girls, Junior, Mens)
• Specialized training equipment (Caps, Drag Suits, Fins, Goggles, Kickboards, Paddles, Pull Buoys)
• Competition accessories (Ear Plugs, Nose Clips, Snorkels)

While we strive for accuracy in product descriptions, colors may vary slightly due to monitor settings.

3.2 Product Availability

All products are subject to availability. We may limit quantities and reserve the right to discontinue products without notice.

3.3 Hygiene Products Policy

For health and safety reasons, we cannot accept returns on:

• Ear Plugs and Nose Clips (personal hygiene products)
• Snorkels (due to mouthpiece hygiene)
• Customized or special-order performance swimwear

4. Orders and Payments

4.1 Order Process

When you place an order:

• You receive an order confirmation email
• We process orders within 1-2 business days (excluding weekends/holidays)
• We reserve the right to refuse or cancel any order

4.2 Pricing

All prices are in USD and exclude applicable taxes and duties. We may adjust prices without notice, but changes won’t affect confirmed orders.

4.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the full amount to your selected payment method.

4.4 Shipping

We offer two shipping options:

• Standard Shipping: $12.95 via DHL/FedEx – Delivery in 10-15 business days after shipment
• Free Shipping: For orders over $50 via EMS – Delivery in 15-25 business days after shipment

International customers are responsible for any customs/duties fees.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery if:

• Items are unused with original tags attached
• Original packaging is included (especially for technical equipment)
• Proof of purchase is provided

5.2 Return Process

1. Email [email protected] within 15 days with order details
2. Wait for return authorization (24-48 hour response time)
3. Ship items securely with provided return form
4. Refund processes within 3-5 business days after we receive your return

5.3 Refund Details

• Refunds go to original payment method
• Original shipping fees are non-refundable (unless our error)
• International refunds exclude customs/duties fees

6. Intellectual Property

All content on swimgearoutlets.com, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not use our content without express written permission.

7. Limitation of Liability

Swim Pro Shop shall not be liable for:

• Any indirect, incidental, or consequential damages
• Product misuse or failure to follow manufacturer instructions
• Delays beyond our reasonable control (e.g., natural disasters, carrier delays)

Our total liability for any claim related to our products or services is limited to the purchase price paid.

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your information.

9. Governing Law

These Terms shall be governed by Arizona law. Any disputes shall be resolved in courts located in Phoenix, Arizona.

10. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date.

11. Contact Us

For questions about these Terms:

Swim Pro Shop
1104 Clarksburg Park Road
Phoenix, US 85034
Email: [email protected]
Phone: [Insert Phone Number]
Hours: 9am-5pm MST, Monday-Friday