At Swim Pro Shop, we’re as committed to your satisfaction as we are to your performance in the water. If your swim gear doesn’t meet your championship standards, we’ll make it right with our streamlined returns process designed for competitive swimmers and aquatic enthusiasts.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original, unused condition with tags attached
  • In original packaging (especially important for technical equipment like goggles and fins)
  • Accompanied by proof of purchase

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Ear Plugs and Nose Clips (personal hygiene products)
  • Snorkels (mouthpiece hygiene)
  • Any customized or special-order performance swimwear

This policy matches the high standards of competitive swimming where personal equipment hygiene is paramount.

How to Return or Exchange

Follow these steps like you’d follow your coach’s training plan:

  1. Initiate Your Return: Email us at [email protected] within 15 days of receiving your order with:
    • Your order number
    • Item(s) you wish to return/exchange
    • Reason for return
  2. Wait for Authorization: Our returns team (all former competitive swimmers who understand gear needs) will respond within 24-48 hours with return instructions.
  3. Ship Your Return: Package items securely using the original packaging when possible. Include the completed return form we provide.
  4. Track Your Return: Use a trackable shipping method and retain your receipt until your refund processes.

Return Shipping

Choose your return shipping option:

  • Standard Return: Customer pays return shipping (we recommend using DHL or FedEx for fastest processing)
  • Defective Items: We’ll email you a prepaid return label if the item arrived damaged or defective

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds process within 3-5 business days after we receive your return
  • Method: Refunds go back to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable (unless return is due to our error)
  • International Customers: Refunds exclude any customs/duties fees

Exchanges

Need a different size in your competition suit or training gear?

  1. Follow the standard return process above
  2. Clearly state your desired exchange item (include size/color)
  3. We’ll ship your replacement once we receive the original item

Note: For fastest service, we recommend placing a new order for the desired item while processing your return.

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Swim Pro Shop Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:

  • Item Name: [Product Name]
  • Size/Color: [If applicable]
  • Reason for Return: [Fit, Damage, Wrong Item, etc.]

For exchanges, I would like: [Specify replacement details]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Damaged or Defective Items

If your performance gear arrives damaged or defective (we know every second counts in your training):

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll prioritize your case and typically resolve within 24 hours
  • Option for replacement or full refund

Questions?

Our customer service team (available 9am-5pm MST, Monday-Friday) can help with any return questions:

Email: [email protected]
Phone: [Insert Phone Number]
Address: 1104 Clarksburg Park Road, Phoenix, US 85034

We stand behind our performance swimwear and training equipment just like we stand behind your aquatic achievements. Thank you for choosing Swim Pro Shop as your training partner.