Welcome to Swim Pro Shop’s FAQ section. Here you’ll find answers to common questions about our high-performance swimwear, global delivery services, and customer support. If you can’t find what you’re looking for, please contact our team at [email protected].
About Our Products
What types of swimwear and equipment do you offer?
We specialize in performance swimwear and training gear for competitive swimmers and aquatic enthusiasts. Our product range includes:
- Swimwear for adults, juniors, boys, girls, and men
- Specialized items like drag suits, performance swimwear, and kickboards
- Training equipment including fins, paddles, pull buoys, and snorkels
- Accessories such as goggles, ear plugs, nose clips, and caps
How do I choose the right size for performance swimwear?
Our performance swimwear is designed for competitive use and typically fits snugger than recreational swimwear. Please refer to our detailed size charts available on each product page. If you’re between sizes or unsure, we recommend sizing up for comfort during training sessions.
Are your products suitable for competitive swimming?
Absolutely! Swim Pro Shop specializes in professional-grade swimwear and equipment designed specifically for competitive swimmers. Our PERFORMANCE SWIMWEAR line meets the needs of athletes at all levels, from training to competition.
Ordering & Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I change or cancel my order after it’s placed?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the fulfillment process.
Do you offer discounts for team orders?
Yes! We provide special pricing for team orders. Please contact our customer service team at [email protected] with your team’s requirements, and we’ll prepare a customized quote.
Shipping & Delivery
Where do you ship to?
We offer global delivery to most countries, excluding some remote areas and parts of Asia. During checkout, our system will automatically confirm if we can ship to your location.
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95): Shipped via DHL or FedEx, arriving 10-15 days after dispatch with real-time tracking.
- Free Shipping: Available for orders over $50, shipped via EMS with delivery in 15-25 days after dispatch (tracking included).
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to monitor your package’s progress through the carrier’s website. For any delivery concerns, our customer service team is happy to assist.
Returns & Exchanges
What is your return policy?
We offer a 15-day satisfaction guarantee from the date of receipt. To be eligible for return:
- Items must be unused and in original packaging
- Contact us within 15 days at [email protected]
- Custom or special order items may not be eligible
What if I receive a damaged or incorrect item?
We carefully package all items, but if you receive something damaged or incorrect, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund as appropriate.
How long does it take to process a refund?
Once we receive your returned item, we process refunds within 3-5 business days. The time for the refund to appear in your account depends on your payment provider.
Customer Support
How can I contact customer service?
Our team of swimming enthusiasts is available to help via:
- Email: [email protected]
- Website chat during business hours
Do you offer product recommendations or fitting advice?
Yes! Our team includes experienced swimmers who can provide personalized recommendations based on your swimming level, goals, and body type. Contact us with your specific needs, and we’ll help you select the perfect gear.
At Swim Pro Shop, we’re committed to delivering not just swimwear, but the tools for your aquatic success. If you have any questions not covered here, don’t hesitate to reach out to our knowledgeable team.